Reducing onboarding time and solving staffing challenges​
Are you losing qualified candidates to a lengthy hiring process? Learn how the largest academic health system in New Jersey reimagined their lab testing for new hires in collaboration with Labcorp and boosted same-day clearance by 70%.
Attend our presentation at SHRM Talent in Nashville, TN on March 25, 3-4 p.m. CST to learn:
  1. Enhancing workforce onboarding efficiency through strategic partnerships. Discover how organizations across industries can streamline pre-employment processes, reduce hiring delays, and improve the candidate experience by leveraging external partnerships for screenings, testing, and compliance.
  2. Driving operational efficiency and scalability in employee onboarding. Learn best practices for identifying inefficiencies in onboarding workflows, implementing phased process improvements, and aligning HR and operational goals to support high-volume hiring across industries.
  3. Customizing vendor solutions to meet organizational needs. Understand how to collaborate with external service providers to develop tailored solutions, including custom forms, specialized training, and technology integrations, to meet unique organizational and industry requirements.
  4. Measuring ROI and business impact of process improvements. Explore key performance metrics and real-world examples that demonstrate how optimizing employee health and compliance processes can drive cost savings, increase workforce productivity, and enhance overall organizational performance.
Meet the panel
Racquel Benford, MPA  

Senior Vice President, Corporate Care – Employee Health, RWJBarnabas Health 

Racquel Benford, MPA, is a nationally recognized healthcare executive with over two decades of experience driving transformative change across complex health systems, ambulatory care facilities and major nonprofit organizations in senior leadership roles. As a results-oriented leader, she has a distinguished track record of developing and executing innovative strategies that optimize operations, enhance financial performance and foster sustainable growth.  

Racquel holds an MPA, completed executive leadership programs at Yale and Harvard and is pursuing a PhD in management focusing on leadership and organizational strategy. 
Giovannie Jean-Baptiste, MD, MBA, CHCQM 

Senior Vice President, EmployeeHealth Services, RWJBarnabas Health 

Giovannie Jean-Baptiste, MD, MBA, CHCQM, is an internist and geriatrician, board-certified in quality management and utilization review. She received a BS in biology from Florida International University, an MD from the State University of New York Health Science Center and an MBA in healthcare management. 

Dr. Jean-Baptiste has worked as a physician, an associate medical director, medical director, executive medical director, a faculty teaching attending the department of medicine and geriatrics, a director of the anticoagulation clinic and senior vice president of employee health and services. Dr. Jean-Baptiste has also served on the executive board of the Richmond County Medical Society and was one of a handful of women and the first African Americans to serve as president in the society's 200-year history. 
Courtney Paden

Regional Director of Operations, RWJBarnabas Health 

Courtney Paden is a transformational healthcare operations executive with a track record of driving organizational excellence, workforce optimization and strategic growth across multi-site healthcare systems. With extensive experience in talent management, process improvement and compliance, Courtney specializes in aligning human capital strategy with operational efficiency to enhance patient outcomes, staff engagement and financial sustainability.  

Courtney is pursuing a BS in health administration with a concentration in patient safety and quality at Southern New Hampshire University and holds an associate of science in nursing from Mercer College. 
Karen Koenig 

Senior Director Customer Operations, Associate Vice President, Labcorp 

As the senior director of the customer operations department, Karen Koenig oversees the Labcorp account setup and customer support teams, recently celebrating 30 years of service. Over the years, Karen has held a variety of positions all focused on customer experience, leading to her current role. She graduated from St. Cloud State University, majoring in speech communication and German with a minor in human relations.
Ken Baynes (moderator)

Senior Director, Associate Vice President, Labcorp

Ken Baynes is an associate vice president at Labcorp specializing in helping large employers develop and implement comprehensive employee health and safety programs.Passionate about improving employee well-being and driving organizational success, Ken joined Labcorp in 2010. He has extensive experience in occupational health and safety and a background in leading national sales teams and working with medium to large companies, including Fortune 500s, across a wide range of industries. 
To learn more about the event or to register, visit https://conferences.shrm.org/talent-conference.
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